KOOLTOOLZ Call center software, Erlang calculators, Workforce management
© 2020 KoolToolz.com

cc-Modeler Professional

Software tools to optimize call

center performance and scheduling

cc-Modeler call center software simplifies staffing, scheduling and optimizing service in your call center - no matter whether it is large or small. Use it to improve your service levels, identify staffing gaps and have happier customers. Suitable for any organization handling incoming customer calls - call centers, helpdesks or support groups.
Identify your real staffing needs for each period throught the day. Handle multiple shifts and planned breaks, so that you can optimize agent schedules and coverage.
Optimise Staffing
Evaluate the impact of agent numbers on your service level & abandoned calls. Improve the productivity of your staff through better scheduling.
Reduce Costs
Provide detailed performance analysis through the day, based on your service level goals. Eliminate periods of agent overload. Improve overall call center capacity.
Improve Service Levels
Improve customer satisfaction through reduced ASA and more consistent performance. Reduce the number of abandoned calls from your customers.
Increase Customer Satisfaction
Schedule off-phone activities to provide more work variety. Balance occupancy against SLA goals more effectively.
Reduce Staff Burnout
Such as the impact of an additional 5% of calls. Or a 30 second improvement in talk time, for example Or a change in your SLA goals.
Model Multiple Scenarios
NOW ONLY $89 Order Here NOW ONLY $89 Order Here "We jumped from 49% service level to 91% in three days using cc-Modeler Pro to restructure our call center" S.E. Liberata; "Your program got me out of a pretty big and unexpected jam. My VP thinks I am brilliant!" P.D. Abbott Medical; "We are using cc-Mod

What customers say

"We jumped from 49% service level to 91% in three days using cc-Modeler to restructure our call center"
Now take a video tour to see how it works in more detail.
Now take a video tour to see how it works in more detail.
Dive into cc-Modeler now
Take a tour of cc-Modeler Take a video tour of cc-Modeler Pro
© 2020 KoolToolz.com

cc-Modeler Professional

Software tools to optimize call center

performance and scheduling

cc-Modeler call center software simplifies staffing, scheduling and optimizing service in your call center - no matter whether it is large or small. Use it to improve your service levels, identify staffing gaps and have happier customers. Suitable for any organization handling incoming customer calls - call centers, helpdesks or support groups.
Identify your real staffing needs for each period throught the day. Handle multiple shifts and planned breaks, so that you can optimize agent schedules and coverage.
Optimise Staffing
Evaluate the impact of agent numbers on your service level & abandoned calls. Improve the productivity of your staff through better scheduling.
Reduce Costs
Provide detailed performance analysis through the day, based on your service level goals. Eliminate periods of agent overload. Improve overall call center capacity.
Improve Service Levels
Improve customer satisfaction through reduced ASA and more consistent performance. Reduce the number of abandoned calls from your customers.
Increase Customer Satisfaction
Schedule off-phone activities to provide more work variety. Balance occupancy against SLA goals more effectively.
Reduce Staff Burnout

What customers say

"We jumped from 49% service level to 91% in three days using cc-Modeler to restructure our call center"
KOOLTOOLZ
Call center software, Erlang calculators
Take a tour of cc-Modeler Take a video tour of cc-Modeler Pro NOW ONLY $89 Order Here NOW ONLY $89 Order Here