Call center software, Erlang calculators, Workforce management
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Software tools to optimize call
center performance and scheduling
cc-Modeler call center software simplifies staffing,
scheduling and optimizing service in your call center - no
matter whether it is large or small.
Use it to improve your service levels, identify staffing
gaps and have happier customers.
Suitable for any organization handling incoming
customer calls - call centers, helpdesks or support
Identify your real staffing needs for
each period throught the day.
Handle multiple shifts and planned
breaks, so that you can optimize
agent schedules and coverage.
Evaluate the impact of agent
numbers on your service level &
Improve the productivity of your
staff through better scheduling.
Provide detailed performance
analysis through the day, based on
your service level goals.
Eliminate periods of agent overload.
Improve overall call center capacity.
Improve Service Levels
Improve customer satisfaction
through reduced ASA and more
Reduce the number of abandoned
calls from your customers.
Increase Customer Satisfaction
Schedule off-phone activities to
provide more work variety.
Balance occupancy against SLA
goals more effectively.
Reduce Staff Burnout
Such as the impact of an additional
5% of calls.
Or a 30 second improvement in
talk time, for example
Or a change in your SLA goals.
Model Multiple Scenarios
What customers say
"We jumped from 49% service level to
91% in three days using cc-Modeler to
restructure our call center"
Take a video tour to see how
it works in more detail.
Dive into cc-Modeler now
Take a video tour of cc-Modeler Pro