KOOLTOOLZ Call center software, Erlang calculators, Workforce management
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cc-Modeler Lite

Erlang C calculator for call centers & helpdesks

- plus it’s entirely free

cc-Modeler Lite is the ‘Calculator’ tool from the Professional version of cc-Modeler. It’s the ultimate, easy-to-use Erlang C tool - it simplifies the analysis of call center staffing requirements and sevice performance. It uses the industry-standard Erlang C traffic model, as well as simulation. cc-Modeler Lite is powerful and quick, with many features not found in on-line or Excel Erlang calculators. It is suitable for any size of operation, from a help desk, right through to large centers with hundreds of agents.

Here’s what it does

cc-Modeler Lite - the most popular Erlang tool for call centers & helpdesks.
Calculate the number of agents you need for particular call volumes. What the ASA will be. The percent of calls answered within a threshold (e.g. 40 seconds)
Calculate
How many extra calls could be handled with a certain number of agents. The effect of reducing talk times or wrapup time. The productivity of your center.
Model
See the impact of variations or growth in call volumes on - The number of agents needed. The average speed to answer.
Forecast
How many calls will be queued. The longest tme that a caller will wait. The effect of losing an agent through illness etc.
Show
DOWNLOAD IT NOW FREE DOWNLOAD IT NOW FREE The key to understanding the performance of your operation is to focus on the telephone basics - call volumes, talk times,  agent availability, delay before answer, abandonment rate and maximum time in queue. Call center performance is typically measured
© 2020 KoolToolz.com

cc-Modeler Lite

Erlang C calculator for call centers &

helpdesks - plus it’s entirely free

cc-Modeler Lite is the ‘Calculator’ tool from the Professional version of cc-Modeler. It’s the ultimate, easy-to-use Erlang C tool - it simplifies the analysis of call center staffing requirements and sevice performance. It uses the industry- standard Erlang C traffic model, as well as simulation. cc-Modeler Lite is powerful and quick, with many features not found in on-line or Excel Erlang calculators. It is suitable for any size of operation, from a help desk, right through to large centers with hundreds of agents.

Here’s what it does

KOOLTOOLZ
Call center software, Erlang calculators