Erlang Call Center Calculator

KOOLTOOLZ Call center software, Erlang calculators, Workforce management

cc-Modeler Lite

Erlang C calculator for call centers & helpdesks

- plus it’s entirely free

cc-Modeler Lite is the ‘Calculator’ tool from the Professional version of cc-Modeler. It’s the ultimate, easy-to-use Erlang C tool - it simplifies the analysis of call center staffing requirements and sevice performance. It uses the industry-standard Erlang C traffic model, as well as simulation. cc-Modeler Lite is powerful and quick, with many features not found in on-line or Excel Erlang calculators. It is suitable for any size of operation, from a help desk, right through to large centers with hundreds of agents.

Here’s what it does

cc-Modeler Lite - the most popular Erlang tool for call centers & helpdesks.

• Calculate the number of agents you need for particular call volumes. • What the ASA will be. • The percent of calls answered within a threshold (e.g. 40 seconds)

Calculate

• How many extra calls could be handled with a certain number of agents. • The effect of reducing talk times or wrapup time. • The productivity of your center.

Model

See the impact of variations or growth in call volumes on - • The number of agents needed. • The average speed to answer.

Forecast

• How many calls will be queued. • The longest tme that a caller will wait. • The effect of losing an agent through illness etc.

Show

The key to understanding the performance of your operation is to focus on the telephone basics - call volumes, talk times, agent availability, delay before answer, abandonment rate and maximum time in queue. Call center performance is typically measured

cc-Modeler Lite

Erlang C calculator for call centers &

helpdesks - plus it’s entirely free

cc-Modeler Lite is the ‘Calculator’ tool from the Professional version of cc-Modeler. It’s the ultimate, easy-to-use Erlang C tool - it simplifies the analysis of call center staffing requirements and sevice performance. It uses the industry- standard Erlang C traffic model, as well as simulation. cc-Modeler Lite is powerful and quick, with many features not found in on-line or Excel Erlang calculators. It is suitable for any size of operation, from a help desk, right through to large centers with hundreds of agents.

Here’s what it does

KOOLTOOLZ

Call center software, Erlang calculators